Frequently Asked Questions

What is Camera Privé?

Camera Privé is an AI companion and interactive storytelling platform. Chat with virtual characters, explore fictional romance, customize your AI companion, and bring moments from your story to life with AI-generated videos.

Is Camera Privé free to use?

Yes. Camera Privé is free to use.

Optional paid features, credit packages, and memberships offer additional usage or benefits. Check the relevant feature or plan for its pricing and usage details.

Do I need an account?

An account is required to save your conversations and access account-based features. It also lets you manage your credits, membership, and personal settings.

Can I use Camera Privé on my phone?

Yes. Camera Privé works in mobile and desktop web browsers. Some features, including video playback, may perform differently depending on your device, browser, and internet connection.

AI Characters & Conversations

Are the characters real people?

No. You’re interacting with AI-powered fictional characters, not real people. Their responses are generated by AI, and the relationships and stories you explore are fictional experiences.

Can I explore romance with an AI character?

Yes. You can enjoy flirting, fictional romance, and relationship-driven storytelling with adult AI characters, within our content guidelines.

Your messages and choices help shape the direction of the story.

Will my AI character remember our previous conversations?

Yes. AI characters can remember your previous conversations, helping maintain continuity as your story and connection develop.

AI memory isn’t perfect, so a character may occasionally miss a detail or need a reminder. It should not be treated as a permanent record of everything you’ve shared.

Can I customize my AI character?

Yes. You can customize your AI character to make the experience more personal.

Explore the character customization settings to see which details you can change and tailor your companion to your preferences.

Video Generation

Can I generate videos with my AI character?

Yes. Camera Privé offers AI video generation to make your character interactions and stories more immersive. Use the available video-generation feature to create a video experience.

Does video generation cost credits?

Video generation may require credits. Check the usage requirements shown in the video-generation interface before starting.

Free access to Camera Privé does not necessarily include unlimited use of every generation feature.

How long does video generation take?

Video generation takes approximately 1 second. Actual completion and playback times may vary depending on service conditions and your internet connection.

What should I do if a video fails to generate or play?

Check the generation status before submitting another request. If generation has completed but the video won’t play, try reopening it and checking your internet connection.

If the problem continues—or credits appear to have been deducted without a delivered result—contact support with the relevant generation details.

Credits & Membership

What are credits used for?

Credits are usage units for eligible paid AI features, including certain interactions and video-generation experiences.

Usage requirements depend on the feature. Check your account balance and the relevant feature’s usage information.

What is the difference between a credit package and a membership?

A credit package is a one-time purchase that adds credits to your account.

A membership is a recurring subscription with the credit allowance and benefits listed in the selected plan. Review the plan details for billing frequency, included credits, and any usage limits.

Do annual memberships provide all credits upfront?

No. Annual membership credits are issued monthly rather than all at once at the start of the subscription.

Check your plan details for the monthly allowance and credit-distribution schedule.

What happens when I cancel my membership?

Cancelling stops future automatic renewals. Credits already issued are not removed simply because you cancel.

Your subscription details show when your current membership benefits end. Any applicable credit-expiration rules still apply.

Can I get a refund?

Refund eligibility depends on the purchase, our Refund Policy, and applicable consumer rights.

For an unexpected charge, duplicate payment, or purchase-related technical issue, contact support with your transaction details so the issue can be reviewed.

Privacy, Safety & Support

How are my conversations handled?

Our Privacy Policy explains how conversation data is stored and processed, including any involvement of service providers.

Avoid sharing passwords, full payment-card details, or other sensitive information in AI conversations.

Can I delete my conversations or account?

Contact support for help with deleting conversations or your account.

Deletion requests, processing requirements, and any information that must be retained are handled according to our Privacy Policy and applicable requirements.

Is Camera Privé suitable for minors?

No. Camera Privé is for adults aged 18 and over.

All users and content must comply with our Terms of Service and content guidelines. Content that sexualizes or exploits minors is prohibited.

How do I report a problem or contact support?

Use the support contact listed on the website to report technical issues, billing problems, inappropriate content, or account concerns.

Include your account email, a brief description of the issue, and any relevant transaction or generation reference. Never send your password or full payment-card details.